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During the operations, to satisfy the market’s requirement, the companies always have to face to the requirements of technological changes, especially computerization of the company’s operations. When the demand is more and more large and urgent, using IT consultancy services is the most viable and useful solution.

The companies deployed successfully the IT Service Management (ITSM) and gained a lot of benefits which came by IT. How’s about your company?

With SmartPro, we commit to provide to client a long-term and comprehensive strategy about IT for enterprise. Our consultant staff are leading expert who have years of experiences in implementing IT projects for large enterprises, government organizations, multi-organizations; we also have harmonious combination of expertise knowledge and the best strategy. With the above advantages of Human Resources, SmartPro commit to providing you perfect consulting services in order to help them to expand their business, increase turnover, control investment and reduce the risks.

 

 

THE CONSULTANT SERVICES – PROCESS BUILDING

  • IT Services Catalogue

Helps the users to understand what services IT is delivering to the business.

  • Request Management Process

To report the total number of Requests from users which related to IT services, and to meet the status of services commitments (SLA/OLA) to the company.

  • Incident Management Process

To report the total number of incidents related to our services, the total downtime related to our services…

  • Problem Management Process

Report on critical Incidents and Repeated Incidents, which cause threats, risks, IT reputation, and performance issues with company. It is prioritize and invest timely, cost-efficiently to address these issues.

  • Change Management Process

Changing Management with minimum risks, by going thru the corrected levels of Approvals, the well-designed Implementation plan, Back-out plan, and the proper Implementation schedule.

  • Configuration Management Process

To manage all Configuration Items (CI) in a well interconnected manner. Allow to see the linkages between Processes. It also allows to manage IT assets, and report on them.

  • Release Management Process

To manage Software Releases (Patches, Updates…) to the production environment in a controlled manner. This ensures that all Releases are well tested, implemented, and effective initial support.

  • Service Level Management

To manage SLAs or OLAs correctly, ensuring that we can meet our Service Levels – We will deliver what we commit!

 

ITIL TRAINING

SmartPro provide courses all level of ITIL, from basic level ITIL Foundation to ITIL Intermediate, ITIL Expert.

 

 

SOFTWARE IMPLEMENTATIONS

IVANTI – HEAT Service Management

IVANTI is company have over 25 years in consultant service, ITIL Implementation, ITSM solution and products. Since 2016, Smartpro became Platinum Partnership ow IVANTI at Vietnam, provide Consultant service, Implement solutions, and products of IVANTI such as:

 

 

  • IT Help Desk Solution

An easy to use ticketing system for dealing with inbound ticket requests from any channel—email, web, social, phone, or chat. It also offers case management, self-service options, and knowledge management combined with workflow and automation capabilities.

  • IT Service Desk Solution

Building on IT Help Desk, IT Service Desk adds Change Management and Configuration Management to handle IT changes quickly and efficiently to ensure high levels of service availability and quality for your IT service desk.

  • IT Service Management Solution

IT Service Management adds Release Management, Service Level Management,… to the functional included in IT Service Desk. So both IT and users enjoy automation anywhere and efficiency everywhere.

  • Enterprise Service Management Solution

Effective service delivery for all company teams. Your IT department is well positioned to automate the services and offerings of other departments. Partner with them to leverage your ITSM tools and practices to develop and deliver new innovative services.

 

OPERATIONAL SUPPORT

Consultant support and how to organize, manage, monitor the IT staffs in professionally and effectively. Through the system of reports, forms, procedures, KPIs,... organizations are facilitated to achieve ISO 27001/ ISO 20000/ISO 90001.

Address: 6th Floor, Thien Son Building, 5-7-9 Nguyen Gia Thieu Street, Ward 6, District 3, HCM City

Tel: (028) 39 333 376 - Fax: (028) 39 30 6767

Email: tuvan@smartpro.vn, sales@smartpro.vn

Branch: 8/12 Lieu Giai Street, Ba Dinh District, Hanoi City

Tel: (024) 37620196

Email: tuvan@smartpro.vn, sales@smartpro.vn

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