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ITIL® Planning, Protection & Optimization (PPO)

 

COURSE BENEFITS

The Planning, Protection and Optimization module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

Service Design would enhance your knowledge gained from the module.

The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the service management lifecycle and specifically in the following key ITIL process and role areas:

  • Capacity management
  • Availability management
  • IT service continuity management (ITSCM)
  • Information security management
  • Demand management

Credits obtained from the Planning, Protection and Optimization (PPO) qualification may not be combined with the credits obtained from the IPPI Practitioner module towards an ITIL Expert Level application due to the high level of content overlap

 

WHO SHOULD ATTEND

The main target group for the ITIL Intermediate Qualification: Service Transition Certificate includes, but is not restricted to:

  • IT professionals
  • Business managers
  • Business process owners
  • Individuals who require a deep understanding of how the ITIL Certificate in the Planning, Protection and Optimization processes may be used to enhance the quality of IT service support within an organization
  • IT professionals who are working within an organization that has adopted and adapted ITIL, and who need to be informed about, and thereafter contribute to, an ongoing service improvement program
  • Operational staff involved in capacity management, availability management, ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

 

TRAINING AND EXAM:

  • Candidates for this course must Hold an ITIL Foundation Certificate or ITIL (V2) Foundation + (V3) Foundation Bridge Certificate
  • Have undertaken at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • It is also recommended that candidates should complete a minimum of 12 hours of personal study, reviewing the syllabus and the pertinent areas within the ITIL Service Design core guide, specifically
  • There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
  • It is also strongly recommended that candidates
  • Can demonstrate familiarity with IT terminology and understand the context of planning, protection and optimization management in their business environment.
  • Have exposure to working in a service management capacity within a service provider environment, and have responsibility for at least one of the following management processes:
  • Capacity management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand management
  • It is strongly recommended that candidates read the ITIL Service Lifecycle core publications in advance of attending training for the certification, and in particular the ITIL Service Design.

 

CERTIFICATION

After completing this course, students will receive the Certificate of Completion from SmartPro

 

COURSE CONTENT

  1. Introduction to Planning, Protection and Optimization (PPO):
  • The value to the business of PPO activities
  • The lifecycle within the PPO context
  • The purpose and objective of service design as it relates to PPO
  • The basic service design principles
  1. Capacity management:
  • The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other process
  • A measurement model and the metrics that would be used to support capacity management within PPO practices
  • The benefits and business value that can be gained from capacity management
  1. Availability management:
  • The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • The benefits and business value that can be gained from availability management
  • A measurement model and the metrics that would be used to support availability management within PPO practices
  1. IT service continuity management (ITSCM):
  • The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO
  • A measurement model and the metrics used to support ITSCM within PPO practices
  • The benefits and business value that can be gained from ITSCM
  1. Information security management:
  • The end-to-end process flow for security management , including its design strategy, components, activities, roles and operation, its organizational structure and its interfaces with other processes
  • A measurement model and the metrics that would be used to support security management within PPO practices
  • The benefits and business value that can be gained from security management
  1. Demand management:
  • The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other
  • Activity-based demand management as it relates to business and user activity patterns and how these contribute to core and service packages
  • The benefits and business value that can be gained from demand management in support of PPO
  1. Planning, protection and optimization roles and responsibilities:
  • The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO
  1. Technology and implementation considerations:
  • Be able Service management tools, where and how they can be used within PPO for process Implementation
  • The types of tools that support service design as related to PPO
  • What best practices should be used in order to alleviate challenges and risks when implementing service management technologies and designing technology architectures
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