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ITIL® Release, Control & Validation (RCV)

 

COURSE DESCRIPTION

This course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.  This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

The Release, Control and Validation module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

The modular structure of the Intermediate level allows you to develop an ITIL specialism. The Release, Control and Validation module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes.

      Service Lifecycle modules which would enhance your knowledge gained from this module are:

  • Service Transition (ST)
  • Service Operation (SO)

Credits obtained from the Release, Control and Validation (RCV) qualification may not be combined with the credits obtained from the IPRC or CCR Practitioner modules towards an ITIL Expert Level application due to the high level of content overlap

 

COURSE BENEFITS

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the service management lifecycle and specifically in the following key ITIL process, role and function areas

  • Change Management
  • Service Asset and Configuration management
  • Service Validation and testing
  • Release and deployment management
  • Request fulfillment
  • Change evaluation
  • Knowledge management

 

WHO SHOULD ATTEND

The target group of the ITIL Intermediate Qualification: Release, Control and Validation Certificate include, but are not restricted to:

  • IT Professionals
  • Business Managers
  • Business Process Owners
  • Individuals who require a deep understanding of the ITIL Certificate in the Release, Control and Validation processes and of how it may be used to enhance the quality of IT service support within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL, and who need to be informed about, and thereafter contribute to, an ongoing service improvement program
  • Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfillment, change evaluation and knowledge management, and who wish to enhance their role-based capabilities
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules

Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite

 

TRAINING AND EXAM

  • Candidates for this course must Hold an ITIL Foundation Certificate or ITIL (V2) Foundation + (V3) Foundation Bridge Certificate
  • Have undertaken at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • It is also recommended that candidates should complete a minimum of 12 hours of personal study, reviewing the syllabus and the pertinent areas within the ITIL Service Design core guide, specifically
  • There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
  • Demonstrate familiarity with IT terminology and understand the context of release, control and validation management in their own business environment
  • Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes:
  • Change management
  • Service asset and configuration management
  • Service validation and testing
  • Release and deployment management
  • Request fulfillment
  • Change evaluation
  • Knowledge management

 

CERTIFICATION

After completing this course, students will receive the Certificate of Completion from SmartPro

 

 

COURSE CONTENT

  1. Introduction to release, control and validation (RCV):
  • The purpose, objectives and scope of service transition lifecycle phase
  • The RCV processes in relation to service transition
  • Activities related to overall transition planning and ongoing support
  1. Change management:
  • The end-to-end process flow for change management , including its policies, design strategy, concepts, activities, and interfaces with other processes
  • A measurement model and the metrics that would be used to support change management within RCV practices
  • The benefits and business value that can be gained from change management and the challenges and risks to be managed
  1. Service asset and configuration management (SACM):
  • The end-to-end process flow for service asset and configuration management, including its policies, design strategy, concepts, activities and interfaces with other processes
  • A measurement model and the metrics that would be used to support service asset and configuration management within RCV practices
  • The benefits and business value that can be gained from service asset and configuration management and the challenges and risks to be managed
  1. Service validation and testing (SVT):
  • The end-to-end process flow for the SVT process, including its policies, concepts, activities and interfaces with other processes
  • Test modeling techniques and testing concepts (for example, stakeholder requirements, test conditions, environments, data) and how these test components are used to ensure service quality
  • A measurement model and the metrics that would be used to support service validation and testing within RCV practices
  • The benefits and business value that can be gained from SVT and the challenges and risks to be managed
  1. Release and deployment management (RDM):
  • The end-to-end process flow for release and deployment management , including its policies, concepts, phases, activities and interfaces with other processes
  • Release and deployment models and related activities (for example, design, planning, build, pilots, test, transfer, deployment, retirement). and how these activities ensure service quality
  • A measurement model and the metrics that would be used to support release and deployment management within RCV practices
  • The benefits and business value that can be gained from release and deployment management
  1. Request fulfillment:
  • The end-to-end process flow for request fulfillment, including its policies, concepts, activities, and interfaces with other processes (for example, RDM, SACM and change management)
  • Request fulfillment models and related activities (for example, effectiveness of designs, changes, performance) and how these activities help to ensure quality service within RCV
  • A measurement model and the metrics that would be used to support request fulfillment within RCV practices
  • The benefits and business value that can be gained from request fulfillment and the challenges and risks to be managed
  1. Change Evaluation:
  • The end-to-end process flow for change evaluation, including its policies, concepts, activities interfaces with other processes
  • Perspectives and considerations for evaluating the effectiveness of a service change
  • A measurement model and the metrics that would be used to support change evaluation within RCV practices
  • The benefits and business value that can be gained from change evaluation and the challenges and risks to be managed
  1. Knowledge management (KM):
  • The end-to-end process flow for knowledge management, including its policies, concepts, activities and interfaces with other processes (for example CSI processes)
  • Related concepts (for example, data-information-knowledge-wisdom (DIKW)) and how these activities help to ensure knowledge transfer and improved decision-making
  • The benefits and business value that can be gained from knowledge management and the challenges and risks to be managed
  1. Release, control and validation roles and responsibilities:
  • Generic roles that support service transition and the RCV processes
  • The roles and responsibilities related to transition planning and support, change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfillment, change evaluation, and knowledge management. Where and how these are used, as well as how they fit within the context of service transition
  • The technology requirements for service management tools, where and how these would be used within RCV (for example, knowledge management and service asset and configuration management)
  • The need and benefits of tools that support service transition as related to RCV
  • Implementing RCV processes in the context of planning and managing change, service operation, project management, risk management, and staff considerations

 

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