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 ITIL® SERVICE TRANSITION

 

COURSE BENEFITS
The Service Transition module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

 

The Service Transition qualification would mostly suit candidates in the following IT professions or areas:

  • Configuration Manager
  • Change Manager

 

The Service Transition module will help you gain the knowledge, skills and management techniques to coordinate all activities within Service Transition. The course syllabus covers the management-level concepts and core information of the activities and techniques within service transition, but not specific details about each of the supporting processes

 

WHO SHOULD ATTEND
The main target group for the ITIL Intermediate Qualification: Service Transition Certificate includes, but is not restricted to:

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • ITSM trainers involved in the ongoing management, coordination and integration of transition activities within the service lifecycle
  • Individuals who require a detailed understanding of the ITIL service transition stage of the ITIL service lifecycle and of how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within, or about to enter, a service transition environment and requiring a detailed understanding of the processes, functions and activities involved

 

TRAINING AND EXAM
- Candidates for this course must Hold an ITIL Foundation Certificate or ITIL (V2) Foundation + (V3) Foundation Bridge Certificate

- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable

- It is also strongly recommended that candidates

  • Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment
  • Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following
  • Service management processes: Change management, Release management, Configuration management, Service evaluation and quality assurance, Knowledge management, Service validation and testing

- It is strongly recommended that candidates read the ITIL Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books

 

CERTIFICATION
After completing this course, students will receive the Certificate of Completion from SmartPro

 

COURSE CONTENT

• Introduction to Service Transition:

  • The purpose and objectives of service transition
  • The scope of service transition and ways that service transition adds value to the business
  • The context of service transition in relation to all other lifecycle stages

• Service transition principles:

  • Service transition policies, principles and best practices for service transition
  • How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
  • The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases

• Service Transition Processes:

  • A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases

• Managing people through service transitions:

  • How to address and manage the communication and commitment aspects of service transition
  • How to manage organizational and stakeholder change
  • How to develop a stakeholder management strategy, map and analyze stakeholders and monitor changes in stakeholder commitment

• Organizing for Service Transition:

  • How the technical and application management functions interface with service transition
  • The interfaces that exist between service transition and other organizational units (including programs, projects, service design and suppliers) and the “handover points” required to ensure delivery of new or change services within the agreed schedule
  • Service transition roles and responsibilities, where and how they are used, as well as examples of how small or larger service transition organizations would be structured to use these roles
  • Why service transition needs service design and service operation, what it uses from them and how

• Technology Considerations:

  • Technology requirements that support the service transition stage and its integration into the service lifecycle
  • Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition

• Implementing and improving service transition:

  • The key activities for introducing an integrated service transition approach into an organization
  • The design, creation, implementation and use of service transition in a virtual or cloud environment

• Challenges, critical success factors and risks:

  • Be able to provide insight and guidance for service transition challenges, risks and critical success factors

 

Địa chỉ: Lầu 6, toà nhà Thiên Sơn, 5-7-9 Nguyễn Gia Thiều, P.6, Quận 3, TP.HCM

Tel: (028) 39 333 376 - Fax: (028) 39 30 6767

Email: tuvan@smartpro.vn, sales@smartpro.vn

Chi nhánh: 8/12 Liễu Giai, Ba Đình, Hà Nội

Tel: (024) 37620196

Email: tuvan@smartpro.vn, sales@smartpro.vn

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