DURATION: 2 days (~16 hours)
COURSE INTRODUCTION
CITP is the first level in the EPI IT Training Framework©. This course focuses on the skills, knowledge and competences required of the modern IT professional working at the entry level of IT. CITP candidates will be able to become instantly productive having gained knowledge and understanding of the fundamental demands in modern IT infrastructures. Their improved capabilities will enable instant understanding of today’s technologies, increase efficiency and significantly reduce the margin for errors.
The CITP is aligned with the e-CF competence level 1 & 2 (Associate & Professional).
COURSE OBJECTIVE
After finish the course, student will have knowledges and skills to:
- Understand the role and importance of Information Technology in the organisation
- Describe the function of the IT organisation, roles and responsibilities
- Provide technical input for vendors Request for Proposal
- Cooperate and coordinate with vendors for delivery, maintenance, support and monitoring activities
- Execute basic projects using principles of project management
- Perform application test activities
- Deploy applications and understand application life cycle management
- Identify the options for virtualisation
- Perform basic system administration
- Identify the options for storage solutions
- Create, publish and maintain documentation
- Operate incident- and event management and request fulfilment
- Design and implement controls for the business continuity plan
- Identify risk and understand the principles of risk management
- Design, implement and operate security logging and understand the principles of information security management
- Monitor and report on quality in IT
AUDIENCE
This course is most suited for existing and aspiring IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are (re)entering the IT professional world and/or require (re)training in IT.
PREREQUISITES
This course is most suited for existing and aspiring IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations
RELATED COURSES
CITS - Certified IT Specialist
CITE - Certified IT Expert
COMPLETION CERTIFICATE
After finish the course, student will receive completion certificate issued by SmartPro.
Attendees passing the exam will be awarded the internationally accredited and recognized Certified IT Professional certificate (CITP). CITP is world-wide accredited by EXIN.
COURSE CONTENT
Module 1: IT Strategy
- The need for Information Technology
- IT strategy and key objectives of IT
- IT services and service catalogue
- IT infrastructure and Data Centre
Module 2: IT Organisation
- IT organisation
- Data centre operations
- IT operations
- Data centre roles
- IT operations roles
Module 3: Vendor Selection
- Vendors
- Vendor selection
- RFP / technical coverage / due diligence
- Place and receive orders
- Verifying deliveries
- Invoice verification
- Maintenance and support
- Monitoring and reporting
Module 4: Project Management
- Project management methods
- Business case
- Project constraints
- Scope
- Time
- Cost
- Monitor and control
- Change request
- Closing
Module 5: Applications
- Application program and API’s
- Software Development Life Cycle (SDLC)
- DevOps
- Design
- Development
- Testing
- Deployment
Module 6: System Administration
- Server hardware / server administration
- Storage
- Virtualisation
- Database administration
- Network fundamentals
Module 7: Documentation
- Importance of document management
- Documentation guidelines
- Documentation lifecycle
- Types of documents
- Document categories
- Content Management System (CMS)
Module 8: Service Management
- Service desk
- Event management
- Request fulfilment
- Incident management
Module 9: Business Continuity Planning
- Business continuity strategy
- Resource requirements
- Relocation of staff
- Information requirements
- Back-up strategies
- Site selection
- Business Continuity Plan (BCP)
- Test and exercise
- Review, report and follow-up
- Monitor and review
Module 10: Risk
- Guidelines
- Risk management
- Identification of assets, threats,
- Vulnerabilities, existing controls and consequences
- Analysis
- Evaluation
- Treatment
Module 11: Information Security
- Standards and guidelines
- Confidentiality, integrity and availability
- Administrative controls
- Physical controls
- Technical (logical) controls
- Security logging
Module 12: Quality
- Quality
- Quality control and assurance
- Quality metrics
- Key Performance Indicators
EXAM: Certified IT Professional
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