ITIL Intermediate SO

What are the course objectives?

The Service Operation (SO) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL Intermediate level. The SO module focuses on coordinating activities during service strategy, design, and transition phases of the services lifecycle. This certification is designed for professionals involved in the management of IT service operations.

Simplilearn ITIL Intermediate SO certification training allows candidates to prepare for the ITIL SO exam at their own pace. You’ll attain three credits towards reaching ITIL Expert level by passing the ITIL Intermediate SO exam.

Why is this certification in such high demand?

The ITIL framework sets international quality benchmarks for IT professionals around the world. The value of ITIL has grown sharply in recent years and an ITIL certification is fast becoming an entry-level requirement for a majority of IT-based roles. The ITIL® Intermediate SO Certification is a key requirement for attaining the ITIL Lifecycle Expert certification and will help you prepare for and pass the ITIL Service Operation exam. This certification prepares IT professionals to successfully manage the performance of their services and products and enhance the quality of IT service management.

What skills will you learn?

After completing this course, you will be able to:

  • Describe Service Operation purpose, objectives, scope, and value to business and the key components of the ITIL library
  • Explain the involvement of Service Operation staff within other lifecycle stages
  • Describe the operational activities in other lifecycle stages
  • Explain how Service Operation is organized and how its functions are structured
  • List the challenges, critical success factors, and risks associated with Service Operation

What are the career benefits of this course?

The demand for certified professionals in the SO module of ITIL is growing dramatically in the global IT market. Certified professionals will open the door to new career opportunities such as service delivery manager, incident manager, service engineer, and quality consultant.

Professionals with ITIL® Intermediate SO Certification earn 40% higher salaries than their non-certified peers. According to the recent surveys by, the average median salary of certified professionals in this field is $81,418 per year.

Who should take this course?

The target group for the ITIL® Intermediate SO Certificate includes, but is not limited to:

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • IT managers and supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers

Course Preview 

  • Learning Unit 00 - Introductory Lesson 
  • Learning Unit 01 - Introduction to Service Operation 
  • Learning Unit 02 - Service Operation Principles 
  • Learning unit 03 - Service Operation Processes 
  • Learning Unit 04 - Common Service Operation Activities 
  • Learning Unit 05 - Organizing for Service Operation 
  • Learning Unit 06 - Technology Considerations 
  • Learning Unit 07 - Implementation of Service Operation 
  • Learning Unit 08 - Challenges, Critical Success Factors and Risks 
  • Learning unit 09 - Summary, case studies, exam preparation and directed