ITIL Intermediate SOA

What are the course objectives?

The Service Offerings and Agreements (SOA) module is one of the qualifications within the ITIL Service Capability category of the ITIL Intermediate level that covers principles and processes needed to create and manage service offering based on business requirements. This course is designed to ensure you develop the skills to build continuous improvement into every stage of the services lifecycle. The course includes self-paced learning, with courseware approved by APMG and CSME. The Service Offerings and Agreements module is based mainly on best practice guidance in the ITIL Service strategy and ITIL Service Design publications.

Why is the certification in such high demand?

The ITIL framework sets international quality benchmarks for IT professionals around the world. The value of ITIL has grown sharply in recent years and an ITIL certification is fast becoming an entry-level requirement for a majority of IT-based roles. ITIL enables organizations to increase productivity, optimize costs, improve the customer experience, find a common language for service management, build customer trust in the organization and gain a competitive edge.

The SOA module is worth four credits toward earning the minimum 17 credits to progress to the Managing Across the Lifecycle (MALC) module, which is the final step before the ITIL Expert Level. Certified professionals in this field can expect job roles such as capacity manager, availability manager, service level manager, and business continuity manager.

What skills will you learn?

The ITIL Certificate in Service Offerings and Agreements (SOA) is designed to enable professionals to apply SOA practices in support of the service management lifecycle.

At the end of Simplilearn’s training in ITIL Intermediate SOA, you will be able to:

  • Apply SOA practices to enable portfolio, service level, service catalogue, demand, supplier and financial management
  • Identify how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects
  • Identify how service offering can be developed to support both business and user requirements

What are the career benefits of this course?

Professionals with ITIL Intermediate SOA Certification earn 40% higher salaries than their non-certified peers. According to the recent surveys by, the average median salary of certified professionals in this field ranges from $75,000 to $90,000 per year. The SOA module of the ITIL Intermediate Level enables candidates to leverage service management as a strategic asset and ensure alignment between organization capabilities and business strategies.

Who should take this course?

The following roles are ideal for taking the ITIL SOA course:

  • IT manager
  • IT finance manager
  • Capacity manager
  • Service level manager
  • Business continuity manager
  • Service portfolio manager
  • Supplier relationship manager 

The course may also be taken by:

  • ITIL Foundation-certified individuals hoping to advance to higher levels in ITIL.
  • Individuals requiring an in-depth knowledge of the ITIL Service Offerings and Agreements processes

Course Preview 

  • Learning Unit 00 - Introductory Lesson 
  • Learning Unit 01 - Introduction to Service Offering and Agreement 
  • Learning Unit 02 - Service Portfolio Management
  • Learning Unit 03 - Service Catalogue Management 
  • Learning Unit 04 - Service Level Management
  • Learning Unit 05 - Demand Management 
  • Learning Unit 06 - Supplier Management 
  • Learning Unit 07 - Financial Management for IT services 
  • Learning Unit 08 - Business Relationship Management 
  • Learning Unit 09 - SOA Roles and Responsibilities 
  • Learning Unit 10 - Technology and Implementation Considerations 
  • Learning Unit 11 - Summary, case studies, exam preparation and directed