What are the course objectives?
The Service Offerings and Agreements (SOA) module is one of the qualifications within the ITIL Service Capability category of the ITIL Intermediate level that covers principles and processes needed to create and manage service offering based on business requirements. This course is designed to ensure you develop the skills to build continuous improvement into every stage of the services lifecycle. The course includes self-paced learning, with courseware approved by APMG and CSME. The Service Offerings and Agreements module is based mainly on best practice guidance in the ITIL Service strategy and ITIL Service Design publications.
Why is the certification in such high demand?
The ITIL framework sets international quality benchmarks for IT professionals around the world. The value of ITIL has grown sharply in recent years and an ITIL certification is fast becoming an entry-level requirement for a majority of IT-based roles. ITIL enables organizations to increase productivity, optimize costs, improve the customer experience, find a common language for service management, build customer trust in the organization and gain a competitive edge.
The SOA module is worth four credits toward earning the minimum 17 credits to progress to the Managing Across the Lifecycle (MALC) module, which is the final step before the ITIL Expert Level. Certified professionals in this field can expect job roles such as capacity manager, availability manager, service level manager, and business continuity manager.
What skills will you learn?
The ITIL Certificate in Service Offerings and Agreements (SOA) is designed to enable professionals to apply SOA practices in support of the service management lifecycle.
At the end of Simplilearn’s training in ITIL Intermediate SOA, you will be able to:
What are the career benefits of this course?
Professionals with ITIL Intermediate SOA Certification earn 40% higher salaries than their non-certified peers. According to the recent surveys by payscale.com, the average median salary of certified professionals in this field ranges from $75,000 to $90,000 per year. The SOA module of the ITIL Intermediate Level enables candidates to leverage service management as a strategic asset and ensure alignment between organization capabilities and business strategies.
Who should take this course?
The following roles are ideal for taking the ITIL SOA course:
The course may also be taken by: