SmartPro helps you to biuld these following processes:
1/ IT Services Catalogue
Helps the users to understand what services IT is delivering to the business
2/ Request Management Process
To report the total number of Requests from users which related to IT services, and to meet the status of services commitments (SLA/OLA) to the company
3/ Incident Management Process
To report the total number of incidents related to our services, the total downtime related to our services…
4/ Problem Management Process
Report on critical Incidents and Repeated Incidents, which cause threats, risks, IT reputation, and performance issues with company. It is prioritize and invest timely, cost-efficiently to address these issues
5/ Change Management Process
Changing Management with minimum risks, by going thru the corrected levels of Approvals, the well-designed Implementation plan, Back-out plan, and the proper Implementation schedule
6/ Configuration Management Process
To manage all Configuration Items (CI) in a well interconnected manner. Allow to see the linkages between Processes. It also allows to manage IT assets, and report on them
7/ Release Management Process
To manage Software Releases (Patches, Updates…) to the production environment in a controlled manner. This ensures that all Releases are well tested, implemented, and effective initial support
8/ Service Level Management
To manage SLAs or OLAs correctly, ensuring that we can meet our Service Levels – We will deliver what we commit!
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