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With a team of experienced trainer who hold the expert certificates, modern hands-on Labs, SmartPro assure to conduct the following courses:

 

SmartPro is authorized training partner of EPI in Vietnam so we are allowed to conduct CDCP, CDCS, CDCE, CDFOM, CDRP, CTDC,….
You can find CCNA, CCNA Security, CCNA Wireless, CCNP, CCNP Security, CCNP Wireless, CCIE,…in SmartPro with various training schedule
SmartPro is authorized training partner of Oracle in Vietnam so we are able to deliver all courses was listed in Oracle University catalogue. Moreover, we could conduct the made-to-measure courses.
CEH v9, CHFI v9, CAST,…any course you want, we able to open
Windows Server, SQL Server, SharePoint, Exchange server…..our trainer could deliver all courses you register.
VMware     
All courses of VMWare from associate to expert level, come to register with SmartPro to improve your knowledge and skills.
Our trainers hold CISSP cert so they will share with you the knowledge in course and tips how to pass this difficult exam.
Mobile programming, Cloud-computing, Big Data, customized courses….
Included various courses such as LPI 101, LPI 102, LPI 201, LPI 202, LPI 301,....

Today, the business operations, IT acts as an invaluable support tool for business management, improved production processes and business to reduce costs, increase revenue. IT will help enterprises measure the business performance, customer demand management, control inventory, seize market situation, competitors ... Thus, any business that is facing opportunities development, without taking iT management tools make it difficult to operate the system and provide timely information to the leadership.
However, the application of IT in business development will not be possible without an operating procedures and corporate governance information in a professional manner. Because of that reason, SmartPro introduce appropriate courses on IT governance and application of IT in administration, business management, as follows:

 

Information Technology Infrastructure Library (ITIL)

IT Service Management

IT Help Desk

COBIT 5 Foundation

Advanced IT Help Desk

IT Management, Quality Control and Compliance

Project Manager Professional (PMP)

Training Program according to Decision 1987/QĐ-BTTT

Business Analysis Professional

PCI DSS Training Program

Chief Information Officer – CIO

TOGAF 9.1

ISO/IEC 27001:2013 Training Program

 

 


During the operations, to satisfy the market’s requirement, the companies always have to face to the requirements of technological changes, especially computerization of the company’s operations. When the demand is more and more large and urgent, using IT consultancy services is the most viable and useful solution.

The companies deployed successfully the IT Service Management (ITSM) and gained a lot of benefits which came by IT. How’s about your company?

With SmartPro, we commit to provide to client a long-term and comprehensive strategy about IT for enterprise. Our consultant staff are leading expert who have years of experiences in implementing IT projects for large enterprises, government organizations, multi-organizations; we also have harmonious combination of expertise knowledge and the best strategy. With the above advantages of Human Resources, SmartPro commit to providing you perfect consulting services in order to help them to expand their business, increase turnover, control investment and reduce the risks.

 

 

THE CONSULTANT SERVICES – PROCESS BUILDING

  • IT Services Catalogue

Helps the users to understand what services IT is delivering to the business.

  • Request Management Process

To report the total number of Requests from users which related to IT services, and to meet the status of services commitments (SLA/OLA) to the company.

  • Incident Management Process

To report the total number of incidents related to our services, the total downtime related to our services…

  • Problem Management Process

Report on critical Incidents and Repeated Incidents, which cause threats, risks, IT reputation, and performance issues with company. It is prioritize and invest timely, cost-efficiently to address these issues.

  • Change Management Process

Changing Management with minimum risks, by going thru the corrected levels of Approvals, the well-designed Implementation plan, Back-out plan, and the proper Implementation schedule.

  • Configuration Management Process

To manage all Configuration Items (CI) in a well interconnected manner. Allow to see the linkages between Processes. It also allows to manage IT assets, and report on them.

  • Release Management Process

To manage Software Releases (Patches, Updates…) to the production environment in a controlled manner. This ensures that all Releases are well tested, implemented, and effective initial support.

  • Service Level Management

To manage SLAs or OLAs correctly, ensuring that we can meet our Service Levels – We will deliver what we commit!

 

ITIL TRAINING

SmartPro provide courses all level of ITIL, from basic level ITIL Foundation to ITIL Intermediate, ITIL Expert.

 

 

SOFTWARE IMPLEMENTATIONS

IVANTI – HEAT Service Management

IVANTI is company have over 25 years in consultant service, ITIL Implementation, ITSM solution and products. Since 2016, Smartpro became Platinum Partnership ow IVANTI at Vietnam, provide Consultant service, Implement solutions, and products of IVANTI such as:

 

 

  • IT Help Desk Solution

An easy to use ticketing system for dealing with inbound ticket requests from any channel—email, web, social, phone, or chat. It also offers case management, self-service options, and knowledge management combined with workflow and automation capabilities.

  • IT Service Desk Solution

Building on IT Help Desk, IT Service Desk adds Change Management and Configuration Management to handle IT changes quickly and efficiently to ensure high levels of service availability and quality for your IT service desk.

  • IT Service Management Solution

IT Service Management adds Release Management, Service Level Management,… to the functional included in IT Service Desk. So both IT and users enjoy automation anywhere and efficiency everywhere.

  • Enterprise Service Management Solution

Effective service delivery for all company teams. Your IT department is well positioned to automate the services and offerings of other departments. Partner with them to leverage your ITSM tools and practices to develop and deliver new innovative services.

 

OPERATIONAL SUPPORT

Consultant support and how to organize, manage, monitor the IT staffs in professionally and effectively. Through the system of reports, forms, procedures, KPIs,... organizations are facilitated to achieve ISO 27001/ ISO 20000/ISO 90001.


EpI Oracle Corp HEAT PMI IT Service Management ICS 2 Microsoft Inc Cisco Corp

Address: 6th Floor, Thien Son Building, 5-7-9 Nguyen Gia Thieu Street, Ward 6, District 3, HCM City

Tel: (028) 39 333 376 - Fax: (028) 39 30 6767

Email: tuvan@smartpro.vn, sales@smartpro.vn

Branch: 8/12 Lieu Giai Street, Ba Dinh District, Hanoi City

Tel: (024) 37620196

Email: tuvan@smartpro.vn, sales@smartpro.vn

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