IT Service Management

Why IT Service Management is a must?

ITSM (IT Service Management) is an IT infrastructure management solution that you can use to streamline and support your business, by integrating the four elements: Human, Process, Technology and Information. ITSM can help you evaluate and automate important IT processes, solve problems more quickly, simplify change management processes in the system, and minimize security risk in your enviroment. Based on ITIL framework, ITSM supports enterprise in managing employee’s performance, ensuring customer satisfaction and system availability.

What does ITIL/ITSM bring to organizations?

Applying ITSM based on the best practice of ITIL help you to:

  • Save time and resources spend on IT systems.
  • Optimize IT expenses.
  • Control and improve the quality of IT services.
  • Improve customers satisfaction and relations.
  • Increase the productivity and professionalism of IT workforce.
  • Enhance competitive advantage.

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