SmartDesk Service Management

Comprehensive IT Service and Asset Management (ITSM & ITAM) solution aligned with the ITIL 4 framework.

Elevate governance – Optimize operations – Nâng Enhance experience – Leading digital era


SmartDesk is an integrated platform for IT service management (ITSM) and IT asset management (ITAM). The solution helps businesses standardize processes based on the ITIL 4 framework, enhance operational efficiency, comprehensive control of IT assets and improve user experience sustainably.

Outstanding Benefits

  • Cost optimization.
  • Enhance risk management.
  • Improve operational efficiency.
  • Smart decision-making support.
  • Improve user experience.

Key Features

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  • IT Service Management (ITSM) aligned with ITIL (Professional Helpdesk).
  • CMDB and IT Asset Management (ITAM).
  • License & Contract Management with proactive expiration alerts.
  • Strong system integration.
  • Dynamic dashboards & reporting.
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Future Trends

  • Unified ITSM & ITAM.
  • Transition from SLA to XLA.
  • Expansion into Enterprise Service Management (ESM): Expand to Enterprise Service Management (ESM): applying service management beyond IT (e.g., HR, Finance, Legal, Supply Chain, etc.).
  • AI & Automation readiness.
Demo

Smartdesk Packages

SD - GO
Request a Quote
  • • Helpdesk
  • • Asset Management
  • • CMDB
  • • Contract
  • • License
  • • Project Management
  • • Planning
Contact Us
SD - PRO
Request a Quote
  • • Helpdesk
  • • Asset Management
  • • CMDB
  • • Contract
  • • License
  • • Project Management
  • • Planning
Contact Us
SD - ENTERPRISE
Request a Quote
  • • Helpdesk
  • • Asset Management
  • • CMDB
  • • Contract
  • • License
  • • Project Management
  • • Planning
Contact Us
On-Premises
On-Premises
Hybrid
Hybrid
On-Cloud
On-Cloud
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