SmartDesk Service Management

Comprehensive solution for ITSM & ITAM, standardized by ITIL4

Enhance Governance – Optimize Operations – Improve Experience – Embrace the Digital Future

SmartDesk is a unified platform for IT Service Management (ITSM) and IT Asset Management (ITAM). The solution helps enterprises standardize processes based on ITIL 4, improve operational efficiency, gain comprehensive control of IT assets, and sustainably enhance user experience.

Outstanding benefits for businesses:

Optimize costs.
Enhance risk management.
Improve operational efficiency.
Support smart decision-making.
Enhance user experience.

Key Features

SmartDesk provides a powerful feature set, helping enterprises manage comprehensively:

IT Service Management (ITSM) according to ITIL (Professional Helpdesk).
Comprehensive CMDB and IT Asset Management (ITAM).
License & Contract Management with automatic expiry alerts.
Dynamic Reports & Dashboards.
Robust System Integration.

Differences & Future Trends

Unified ITSM & ITAM.
Shift from SLA to XLA.
Expand to Enterprise Service Management (ESM): Apply service management to non-IT departments such as HR, Finance, Legal, Supply Chain.
Ready for AI & Automation.