IT Service Management

Managing IT services today has rarely been more challenging, and your users expect a lot from you. With Ivanti® ITSM, you gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers. Optimized for the cloud but also available on-premises, this fully multi-tenant solution improves day-to-day operations and helps IT teams administer world-class service management for IT and for other business departments.

A solution designed to meet your demands at the present and in the future

Whether you are looking for an IT Help Desk/ Support Ticket solution or looking to run your ITIL service more efficiently and in a more advanced way, Ivanti ITSM can be easily extended and customized to meet any business requirements of the organization.


Saving maximally time and human resources spent on IT systems.

Optimize your IT investment costs.

Control, enhance and improve the quality of IT services.

Improve customer satisfaction and relationships.

Enhance enterprise competitive advantage.

Increase labor productivity and professionalism of IT staff.


  What makes Ivanti different?

100% web-based and usable on all types of devices.

The elements of the solution are established based on best practices.

Real-time analysis and extraction reports.

Simple configuration, easy and quick setup.

Integrated user management tools and displays detailed information of terminals.

Workflow automation and voice integration solutions help get things done quickly.

Flexible deployment tools based on native codebase.

ITSM Solution Bundles

ITSM key features

Service Manager

Manage and automate ITSM processes to improve service delivery.

Ivanti Service Manager is ITSM solution that automates workflows by eliminating costly manual actions in order to help organizations ensure the compliance, operate more efficiently and securely.

Enterprise Service Management

Manage and automate ITSM processes to improve service delivery.

Service delivery nowadays requires all the departments of the organizations to be more efficient and proactive. Organizations can leverage Ivanti ITSM to automate tasks and improve user satisfaction with self-service through various channels.

Help Desk

Support the most complex features in the ITIL Service Management process.

Ivanti ITSM Help Desk provides customer service support software to easily handle requests/tickets coming from any channels. This feature can also be tailored to specific circumstances, self-service option, knowledge based associated workflow and automation capabilities.


Automate all Infrastructure, Cloud and Workspace processes.

Ivanti Automation helps streamline the management of complex hybrid environments by automating the processes, infrastructure, Cloud, and workspaces needed to support the business.

ITSM Intergration

Combine add-on features to extend automation process

Ivanti ITSM Integration provides the ability to collect information and connect with other tools in end-to-end automation processes. Quickly create new user interfaces, business rules, dashboards… to easily correct unusual behaviors or design new functions to meet your business requirements.


Improve call handling and call resolution

Ivanti Voice automatically integrates existing telephony infrastructure with the Help desk service environment for intelligent call routing, integrated voice response, call management, and more. This feature empowers the team. IT service team in improving customer satisfaction with increased first call resolution rates and better call handling.

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Information Technology Services

Providing quality IT services is the strategic mission of SmartPro from the very beginning of our course of operation. SmartPro bring you comprehensive services in bundles, includes:

  • Consulting and Implementing ISO/IEC
  • Network Information Security Assessment service
  • Vulnerability identify service, IT system optimization proposing
  • Consulting and designing Document of Level Proposal
  • Designing and consulting IT infrastructure service