Tek-Experts tuyển dụng Technical Support Engineer (Microsoft Dynamics 365 – CRM and ERP)
15/11/2019

Tek-Experts là công ty IT Outsourcing Service đa quốc gia, có mặt ở 7 nước trên thế giới, và là Vendor duy nhất của Microsoft và Microfocus (HP Enterprises) để hỗ trợ khách hàng của 2 hãng sử dụng các sản phẩm phần mềm (cả sản phẩm dành cho doanh nghiệp và khách hàng cá nhân).

Hiện tại Tek-Experts đang có nhu cầu tuyển dụng vị trí: Technical Support Engineer (Microsoft Dynamics 365 – CRM and ERP)

JOB DESCRIPTION

Job Title:                     Technical Support Engineer (Microsoft Dynamics 365 – CRM and ERP)
Department:              Technical Support Dept.
Reporting to:             Team Manager
Language:                  English

MAJOR RESPONSIBITIES

  • Being the first technical contact point for customers to support users/ customers on such IT products related to Microsoft Dynamics.
  • Helping them to solve ongoing issues with different software solutions. 
  • Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
  • Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
  • Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
  • Report to Team Manager

REQUIREMENTS

Education and Experience

  • University/College degree in IT advantage
  • 1-3 years working experience (Fresh graduates with excellent English skills are welcomed)

Preferred Skills /Qualifications

  • Good technical base & Microsoft knowledge like: Networking, DNS, Windows Server, Active Directory, IIS, SQL server, SQL Reporting Services, SharePoint, Exchange, Web Browser, etc.
  • Experience of working with any ERP/CRM solution is a plus (Dynamics AX/CRM is not mandatory).
  • Good communication skill.
  • Support experience in enterprise environment is an advantage.
  • Excellent in English (both writing & speaking skills)

BENEFITS

  • Full insurance contribution, additional healthcare insurance in labor contract
  • Attractive salary and benefit
  • Company bus support at late night
  • Professional and international working environment
  • Summer trip, year-end party, team building activities

To apply, please send you updated CV to: jobsvn@tek-experts.com

Or contact Talent Acquisition Team for more details at: 024.326.746.82

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