Tek-Experts tuyển dụng Technical Support Engineer (Microsoft Dynamics 365 – CRM and ERP)

15/11/2019

Tek-Experts là công ty IT Outsourcing Service đa quốc gia, có mặt ở 7 nước trên thế giới, và là Vendor duy nhất của Microsoft và Microfocus (HP Enterprises) để hỗ trợ khách hàng của 2 hãng sử dụng các sản phẩm phần mềm (cả sản phẩm dành cho doanh nghiệp và khách hàng cá nhân).

Hiện tại Tek-Experts đang có nhu cầu tuyển dụng vị trí: Technical Support Engineer (Microsoft Dynamics 365 – CRM and ERP)

JOB DESCRIPTION

Job Title: Technical Support Engineer (Microsoft Dynamics 365 – CRM and ERP)
Department: Technical Support Dept.
Reporting to: Team Manager
Language: English

MAJOR RESPONSIBITIES

Being the first technical contact point for customers to support users/ customers on such IT products related to Microsoft Dynamics.
Helping them to solve ongoing issues with different software solutions.
Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
Report to Team Manager

REQUIREMENTS

Education and Experience

University/College degree in IT advantage
1-3 years working experience (Fresh graduates with excellent English skills are welcomed)

Preferred Skills /Qualifications

Good technical base & Microsoft knowledge like: Networking, DNS, Windows Server, Active Directory, IIS, SQL server, SQL Reporting Services, SharePoint, Exchange, Web Browser, etc.
Experience of working with any ERP/CRM solution is a plus (Dynamics AX/CRM is not mandatory).
Good communication skill.
Support experience in enterprise environment is an advantage.
Excellent in English (both writing & speaking skills)

BENEFITS