COURSE INTRODUCTION

Gain insight into the sales and marketing ecosystem and manage the functionality and wide range of important features available in Salesforce with this practical, hands-on training. Our Salesforce Admin Certification Training course will help you establish your credentials in the Salesforce domain, providing a solid boost to your career.

KEY FEATURES

• 12 hours of e-learning content
• Course aligned with the official Salesforce Certification Guide
• 4 projects, 20 case studies, 4 simulation tests, 16 quizzes & more
• Course completion certificate

COURSE OBJECTIVES

After completing this course, students will have knowledge and skills about:

• Configure Sales and Service
• Manage Sales and Service
• Implement automation
• Debugging
• Data validation
• Configure user interface

AUDIENCE

System administrators, sales operators professionals, IT managers, product managers, and individuals looking to build a career in Salesforce would benefit from this Salesforce Admin Certification Training.

PREREQUISITE

There are no prerequisites for this course or for the Salesforce Administrator Certification exam. However, professional experience with the basic concepts and functions of Salesforce—such as navigating Salesforce; data management and security; and using Sales Cloud—would be an advantage before taking the course or the exam.

COURSE CONTENT

• Lesson 01 - Salesforce Overview
• Lesson 02 - Sales Cloud
• Lesson 03 - Quote Templates
• Lesson 04 - Service Cloud
• Lesson 05 - AppExchange
• Lesson 06 – Reports
• Lesson 07 - Dashboards
• Lesson 08 - Chatter and Salesforce to Salesforce Configuration
• Lesson 09 - Role Hierarchy
• Lesson 10 - Security Controls
• Lesson 11 - Profiles
• Lesson 12 - Data Management
• Lesson 13 - Workflow Rules
• Lesson 14 - Change Set and Deployment
• Lesson 15 - Communities
• Lesson 16 - Help and Training