Certified IT Director | Smartpro.vn

Certified IT Director

level course in the EPI IT Training Framework. It is a 5-day course designed to teach strategic IT leadership competences required in today’s unpredictable, challenging and highly competitive environments. CITD® is aligned with the latest European e-Competence (e-CF) Framework – addressing prociency levels 4 and 5 (Lead Professional/Senior Manager/Principal/IS Strategist). In 2016, the e-CF became a European standard and was published o‑cially as the European Norm EN 16234-1.

COURSE OBJECTIVE

After finish the course, student will have knowledges and skills to:

Develop and implement an IT strategy
Build a resilient IT organisation
Design a vendor management and outsourcing program
Manage and monitor the project portfolio meeting business objectives
Coordinate and develop a Business Continuity Management System
Lead and conduct the Business Impact Analysis
Create and implement a risk management program supporting the Enterprise Risk Management program
Initiate and collaborate in an Information Security Management System
Direct the selection of Cloud Computing and Internet of Things (IOT) solutions using business criteria
Manage the financial household of an IT organisation
Manage the audit and compliance program
Create Operational Level Agreements (OLAs) and Service Level Agreements (SLAs)

AUDIENCE

Directors and senior managers such as ICT Director, CTO, CIO, ICT Manager, ICT Security Manager, Business Information Manager, Enterprise Architect, ICT Operations Manager and ICT Consultant. It is best suited for participants who have four years and above of actual working experience in IT, preferably working at the supervisor, team leader, manager and senior manager level. This includes individuals working in IT sales and consultancy.

EXAM

Certication exams are administered at the end of the last training day by an authorised training partner. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 39 correct answers to pass the exam.

COMPLETION CERTIFICATE

After finish the course, student will receive completion certificate issued by SmartPro.

COURSE CONTENT

1. IT Strategy

Strategy
Senior IT roles
IT / IS strategy models
IT / IS strategy plan development
Enterprise Architecture (EA)
IT Governance
Technology trends
R&D / innovation
Sustainable development

2. Digital Transformation

What is digital transformation
Drivers and benetfits
Digital transformation frameworks
Adoption rate
Corporate examples

3. IT Organization

IT operations structure and staff levels
Application management structure and staff levels
Other staff considerations
Staffing strategy
Competency framework
Agencies / Technical recruiters
Interviewing contractors
10% attrition model
Staffretention
Compensation
Handling layoffs

4. Vendors Management

Vendor management
Outsourcing strategy
Legal considerations
Outsourcing models
Selection of outsourcing supplier
Tender and contract negotiations
Service Level Agreement
Contract management
Back sourcing

5. Service Level Management

Service Level Management (SLM)
Terminology
Objective, scope and process activities
Monitoring, reporting and review
Critical Success Factors (CSFs) and
Key Performance Indicators (KPIs)
Metrics
Content of SLA / OLA / review meetings
BRM versus SLM

6. Project and Portfolio Management

Project portfolio management
Project associated issues
Project prioritizing
Financial value
Business value
Risk
Other factors
Organizational capacity
Commissioning

7. Business Continuity Management

Business continuity
Plan Do Check Act (PDCA) model
Context
Scope
Leadership
Roles and responsibilities
Resources
Competences
Documentation
Awareness & Communication
Business Impact Analysis (BIA)
Performance evaluation
Continual improvement

8. Risk Management

Enterprise Risk Management (ERM)
Risk management guidelines
Terminology
Risk management software
Context establishment
Risk identification
Risk analysis
Risk evaluation
Risk treatment
Communication
Monitoring and review

9. Information Security Management

Standard and guidelines
ISMS
Business case / project proposal
ISMS implementation
Context of the organization
Leadership
Planning
Support
Operation
Performance evaluation
Improvement
General Data Protection Regulation (GDPR)

10. Cloud Computing

Cloud computing guidelines
Characteristics
Service models
Deployment models
Strategy
Financial considerations
Legal and compliance
Security
Business continuity
Migration strategy

11. Internet of Things (IoT)

Internet of Things (IoT)
Glossary
Standards / protocols / communication
Categories
Challenges
Ecosystem
Strategy
Cost considerations
Risk
Security

12. Financial Management

Budget categories
Budget estimates
Budget methods
Net Present Value (NPV)
Internal Rate of Return (IRR)
Budget benchmarking
Monitoring the budget
Chargeback
Showback
IT cost savings

13. Audit and Compliance

Audit, compliance and conformance
Guidelines
Regulations
Types of audits
ISO management standards
Stage 1 audit
Stage 2 audit
Corrective Actions Report (CAR)
Surveillance and recertication audit

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