Oracle CX MARKETING LEARNING SUBSCRIPTION
The Oracle CX Marketing Learning Subscription is a complete online education solution for marketing professionals, implementers and administrators seeking training on Oracle Eloqua, Responsys, Maxymiser, BlueKai (DMP), Infinity, Content Marketing, Social, DataFox, and CX Unity. The training in this learning subscription covers fundamental and advanced concepts of each application.
FEATURES
This Oracle Learning Subscription includes new features that enhance your training experience:
- Role-Based Learning: attain the skills you need to competently perform your job
- 24/7 Access: continuously learn as your training needs evolve
- Access to All Content Updates: new and updated titles are regularly added to this learning subscription enabling you to stay current on key enhancements to your applications
- Learning Paths: get guidance on the recommended sequence of training to achieve a desired learning objective
- ‘Use Case’ and Best Practice Driven: learn through real world examples with practical applications
- Hands-On Labs: practice with hands-on labs on live product environments
- Easy-to-Use Interface with Intuitive Filtering: quickly find what interests you through a simple taxonomy of learning paths, courses and modules that can be sorted with powerful filtering
- Access to Instructors: get your questions answered from top instructors
- Multi-language Support: Machine translation is available for 5 languages - Jampanese, Simplified Chinese, Korean, Spanish, and Brazilian Portuguese
- Personal Reporting: track your learning progress and achievements through your dashboard
- Company Reporting: track your organization's subscriber activation and consumption
CONTENT
Customer Portal Tools
- Use the site administration on the Agent Desktop
- Access CP admin area, identify CP environments and deployment processes
Customer Portal - Widgets and Scripting
- Create and manage a custom widget
- Set up and configure Syndicated widgets on an external page
- Describe Client-side scripting and its use in widgets
- Describe how event handling can be used for widget interaction
- Describe Controllers and their uses
- Explain the advantages of using AJAX for widget/controller interaction
Integration and Customization - Agent Desktop
- Explain Searching for, Viewing, Editing, Creating, and Customizing Record Types
- Configure and manage custom fields and custom attributes
- Configure and customize Custom Objects
- Use the Connect webservices with desktop add-ins
- Use primary objects and sub-objects
Integration & Customization - Connect Web Services for PHP\SOAP\REST
- Describe CRUD Operations using Web Services for SOAP
- Generate Bulk, Batch, and Chain Operations
- Run Analytics Reports using Connect for SOAP
- Get Values for NamedID Objects
- Use the REST API
- Use RightNow Object Query Language
Integration and Customization - General
- Customize Mobile Sites and pageset mappings
- Work with Custom Process Models
- Configure CP Security
- Explain the Usage of Session management
- Explain Clickstream and reporting
- Describe the Knowledge Foundation API
- Implement the Scripts/custom folders
- Create debugging within Oracle Service Cloud
- Work with custom messagebases and configurations
Customer Portal - Basic Customizations
- Describe the anatomy of a CP page
- Modify page params, page logic and page settings
- Describe the importance of Internationalization
- Customize and manage Templates, Pages, and Themes
- Describe the importance of Accessibility
- Describe and use the Widget Inspector
Customer Portal - Advanced Customizations
- Describe a model and its uses
- Describe the purpose of the RightNow Connect Common Object Model
- Describe the uses of RightNow Connect for PHP in CP
- Create Custom Objects
- Create and manage a custom widget to display a custom object field
- Use Hooks within customizations
- Describe the purpose and usage of Inlays
Integration and Customization - ROQL Queries
- Execute ROQL Queries
- Use custom fields and custom objects accessed in ROQL
- Describe the purpose of Special Queries and their uses
Integration and Customization - Desktop Integration
- Describe the purpose of the RightNow Desktop Add-In Framework
- Explain Add-In Deployment Methods
- Work with Records and Automation
- Describe the troubleshooting methods for Add-Ins
- Connect Web Services for SOAP with Add-Ins
- Extend the Browser User Interface
- Identify accelerators for Oracle Service Cloud integrations