Oracle CX MARKETING LEARNING SUBSCRIPTION
The Oracle CX Marketing Learning Subscription is a complete online education solution for marketing professionals, implementers and administrators seeking training on Oracle Eloqua, Responsys, Maxymiser, BlueKai (DMP), Infinity, Content Marketing, Social, DataFox, and CX Unity. The training in this learning subscription covers fundamental and advanced concepts of each application.
FEATURES
This Oracle Learning Subscription includes new features that enhance your training experience:
- Role-Based Learning: attain the skills you need to competently perform your job
- 24/7 Access: continuously learn as your training needs evolve
- Access to All Content Updates: new and updated titles are regularly added to this learning subscription enabling you to stay current on key enhancements to your applications
- Learning Paths: get guidance on the recommended sequence of training to achieve a desired learning objective
- ‘Use Case’ and Best Practice Driven: learn through real world examples with practical applications
- Hands-On Labs: practice with hands-on labs on live product environments
- Easy-to-Use Interface with Intuitive Filtering: quickly find what interests you through a simple taxonomy of learning paths, courses and modules that can be sorted with powerful filtering
- Access to Instructors: get your questions answered from top instructors
- Multi-language Support: Machine translation is available for 5 languages - Jampanese, Simplified Chinese, Korean, Spanish, and Brazilian Portuguese
- Personal Reporting: track your learning progress and achievements through your dashboard
- Company Reporting: track your organization's subscriber activation and consumption
CONTENT
Service Cloud Products and Services
- Explain Service Cloud products and services
- Describe Service Level Agreements
- Create queues, assignments, and standard application menus
Service Cloud User Interface and Processes
- Describe message bases
- Implement user Interface modifications and automation (workspaces)
- Implement workflow
Reports
- Describe Oracle Service Cloud Analytics
- Customize reports
- Share reports
Service Console Core Features and Access
- Perform an initial setup and set up an Agent Desktop
- Describe Core Business Objects
- Set Up Navigation, Permissions and User Accounts
- Explain configuration settings
Processes between Customers and Agents
- Describe agent assistance
- Describe standard text and variables
- Create message templates
- Describe mail and mailboxes
- Generate outreach and feedback
- Create business rules
- Configure chat and cobrowse
- Configure advanced routing
- Configure Guided Assistants
- Work with International data
- Configure Products, Categories and Dispositions
- Configure Service Level agreements
Service Cloud Service Console Extensions