Oracle CX MARKETING LEARNING SUBSCRIPTION
The Oracle CX Marketing Learning Subscription is a complete online education solution for marketing professionals, implementers and administrators seeking training on Oracle Eloqua, Responsys, Maxymiser, BlueKai (DMP), Infinity, Content Marketing, Social, DataFox, and CX Unity. The training in this learning subscription covers fundamental and advanced concepts of each application.
FEATURES
This Oracle Learning Subscription includes new features that enhance your training experience:
- Role-Based Learning: attain the skills you need to competently perform your job
- 24/7 Access: continuously learn as your training needs evolve
- Access to All Content Updates: new and updated titles are regularly added to this learning subscription enabling you to stay current on key enhancements to your applications
- Learning Paths: get guidance on the recommended sequence of training to achieve a desired learning objective
- ‘Use Case’ and Best Practice Driven: learn through real world examples with practical applications
- Hands-On Labs: practice with hands-on labs on live product environments
- Easy-to-Use Interface with Intuitive Filtering: quickly find what interests you through a simple taxonomy of learning paths, courses and modules that can be sorted with powerful filtering
- Access to Instructors: get your questions answered from top instructors
- Multi-language Support: Machine translation is available for 5 languages - Jampanese, Simplified Chinese, Korean, Spanish, and Brazilian Portuguese
- Personal Reporting: track your learning progress and achievements through your dashboard
- Company Reporting: track your organization's subscriber activation and consumption
CONTENT
Resources and Resource Types
- Describe Resource Types and Roles
- Configure Resource Types
- Configure resources for Routing
Time Windows
- Describe Time Slots, Service Windows, SLAs, and Delivery Windows
Inventory Types
- Describe Inventory Types, consumption and management
Business Rules
- Configure Business Rules settings
- Work Zones
- Describe the concepts of Work Zones
- Display Settings
- Configure OFSC Core Application display settings
- Activity Link Templates
- Create an Activity Link Template
OFSC APIs
- Explain OFSC API capabilities
- Create a Core REST API request
Routing
- Describe Run Schedule, Assignment Parameters, and filtering options
- Describe routing reoptimization
- Configure a Routing Plan
Notification Engine
- Describe the various launch conditions
- Configure a Message Scenario
Service Requests
- Configure a Service Request
User Types
- Configure OFSC Core Application Screens
- Configure User Types
Activity Types
- Describe Activity Type Features
- Configure Activity Types
Fields and Custom Properties
- Describe the four types of custom properties and native system fields
- Create a custom property
Work Skills
- Describe the concepts of Work Skills and Work Skill Conditions
- Configure a Work Skill and associated Conditions
Resource Calendars
- Configure resource calendars
- Outbound Integration Channels
- Explain the options available within Outbound Integration Channels
Filters
- Explain the usage of filters within OFSC
- Create a filter
Statistics Parameters
- Explain Duration and Travel Statistics and their parameters
Quota, Capacity and Booking
- Describe Quota, Capacity and Booking Options
- Configure Quota Management for Capacity Areas
Collaboration
- Describe Collaboration features and usage
Plug-in Framework
- Understand the capabilities of the mobility framework