ITIL® 4 Specialist: Create, Deliver, and Support

COURSE INTRODUCTION

This course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services covered by ITIL 4. The ITIL 4 CDS Specialist certification follows an exam.

KEY FEATURES

One simulation exam

20 PDUs for self-paced learning

COURSE OBJECTIVES

After completing this course, students will have knowledge and skills about:

Service design
Software development
Software management
Deployment management
Release management
Service validation and testing
Change enablement
Ensuring stakeholder satisfaction
Service desk
Incident management
Problem management
Knowledge management
Service level management
Monitoring and event management

AUDIENCE

IT service managers pursuing the ITIL Managing Professional (MP) designation or who operate IT-enabled services would benefit from this course. The ITIL Specialist certification is best suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.

PREREQUISITE

To be eligible for this ITIL Strategist training, applicants should have: